Hi Jeannine,
Thank you for your post, and welcome to the Community forum!
Apologies for the delayed response. If you'd like to change the user's online company file roles to an accountant, you can simply deselect the current roles and select the accountant/bookkeeper role. However, given that you've removed the user access, this user will not appear in the user lists, and reactivation is required from our side. I'll reach out to you via private message to collect some necessary information to address your issue. Please keep an eye on your Community forum inbox, and we'll continue to provide assistance through that channel.
Cheers,
Princess
Hi Jeannine,
I'm just following up regarding the additional details I've requested via private message to further assist in activating user access. Please don't hesitate to reply to this message if you still require further assistance.
Cheers,
Princess
