New user denied Read/Write access
I have set up a new user, Sue Mackintosh, with full access to the system. She is not able to process receipts from the bank feeds screen. The screen is marked Read-Only. Please let me know how to ...
Forum Discussion
Hello Samara,
Thank you for your response.
The use is set up with access to the Banking role. I had even tried changing it to access to the Accountant role. Either way she can look at Bank Feeds but cannot apply them.
I have set up users in this an similar roles several times without having this problem. I wonder if it comes from changes made with a recent upgrade.
Regards,
Nalini
Hello Nalini
It sounds like the user role is set up correctly. I would also check a few more things:
1. If they Access your AccountRight company file in a web browser, are they able to make changes?
2. Does the same happen when another user uses bankfeeds - Can you try from your login?
3. Are you getting a message at all? Sending a screenshot of the error(redacting any sensitive information or sending by Private Message) would help in investigating the cause.
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