Offline Backup No Longer Available
This morning I was advised by MYOB support that from April 15 I would no longer be able to do offline backups. This has to be wrong. I have found the security preference that allows me to switch to...
Forum Discussion
Thanks, I appreciate your response. It's so frustrating that the customer service rep couldn't provide as succinct and simple response as yourself. It was so obvious that they had no real understanding and I did request someone else call me back (which they haven't).
Doreen_P Could you please clarify if online backups still occur even when changing that preference via the security settings?
When we select the "enable off-line backups" in the security > preferences path there is a pop-up warning message that seems quite clear that no online backup will be made when you enable off-line backups. However, in MYOB's instructions that can be found via the handy link you suggest we see this message -
Which is correct?
Hi JillL1,
Good question, especially with those two messages sounding a bit contradictory at first glance. This setting simply controls whether you want to use online or offline backups when you manually create or restore a backup, and you can switch it on or off whenever you like. If your company file is online, the automatic weekly online backups are still created regardless of that setting. So that preference changes the manual backup method, not whether MYOB continues doing its regular online backups in the background.
Cheers,
Doreen
