Offline desktop

Hi AmandaMYOB​ 

So this is very problematic for us. We have a few offline only files (not big but needed), so you are saying to access them in any way after 17 Jun we need to buy licenses for each one? Is that another AccountRIght  Plus subscription so I can just get two more files online, and so on? Can I get those files into one of your cheaper plans (like Lite?)

Also, we use offline files for testing our integrations between our systems and MYOB. This is what the Clearwater file is very useful for. We CANNOT populate our real files with test data if online files are the only ones available, and we aren't certainly going to buy a license just for testing. So does that also mean there's no test file like Clearwater anymore to test and play around in?

Regards

Damien

Hi GEB​ 

This decision by MYOB is going to prove disastrous for many users. If nothing else, I would suggest you advise your clients with offline files to 'STOP' MYOB's monthly updates. If not sure how, get in touch with FGH Tables, they can stop the updates. This may only be a temp solution, but it will buy some time at this critical stage of the financial year.

Stopping updates will also mean tax table updates might not be available, however if your clients are offline and use payroll, they likely already have other payroll related solutions.

Regards

Gavin

So Amanda - MYOB decided for us - all those users who were satisfied with the "performance standard" for their particular business now have no say in the matter.  All those V19 and earlier or current version loyal customers who bought and have used your product for years and years.

Your online back-up policy isn't clear either - please clarify i.e. if I select online backups

then once a day I choose offline backup and when done switch back to online backup - do I get both

Hi AmandaMYOB​ 

We agree wholeheartedly with DamienGM, being able to doing testing in Clearwater is extremely valuable & important.  What alternative is MYOB providing?  Other accounting software providers have Demo files that we can test on.

Regards

Goodo

Hi Liz_A​ 

Don't you just love it when MYOB staff don't answer your question and simply repeat exactly what they have written before?

If you stick with AR2026.2 or AR2026.3 or AR2026.4, you will be able to backup offline and restore offline. This is because the file is stored on your computer. You will also be able to use your file offline if you continue to use AR2026.2 AR2026.3 or AR2026.4. However once you update to AR2026.5, at this point you will be unable to use the file offline.

Key message - stop MYOB from updating. If you keep AR2026.2 on your system and use that, you should be able to continue offline indefinitely, doing whatever you can do now - except any online services. If MYOB blocks confirmation for offline AR2026.2 files, I know someone who can help.

Regards

Gavin

Hi Gavin

once again your persistence has found so many of us a solution.  I'll be installing the server version. Bookkeepers and Accountants will be able to finalize client's data for the 25-26 financial year, before even contemplating putting files online if they need to.  MYOB would've saved so much angst for so many of us if they had just been upfront in the first place

HUGE KUDOS TO YOU - WITH SINCERE THANKS FOR ALWAY WATCHING OUR BACKS

Hey GEB​ 

The desktop version will still exist, we are phasing out offline desktop functionality. Your company file will need to be online to receive product and security updates, support, and online services. 

Hi Amanda

please clarify for me that my clients - should they so chose, can still keep working on their data files that are currently in "my library" on their computers and they don't have to upload their data files online. Also, what is meant by "need to be online to receive product and security updates" 

 What happens if they choose not to upload their files, are currently on AccountRight 2026.3.0 and you release a new version and retire 2026.3.0

Hey GEB​ 

From MYOB AccountRight version 2026.5 (PC edition), your clients will no longer be able to open, edit or save files stored locally (in My Library or Network Library). 

To continue to use MYOB AccountRight with support and updates, your clients will need an active MYOB AccountRight subscription with an online company file.

Hi AmandaMYOB​ 

I have 4x online company files, with an active subscription, and multiple offline company files under our very old serial number.  Does this mean all my multiple offline files will have to go online? 

Will we be receiving correspondence from MYOB direct about this or is it online somewhere?