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RDU's avatar
RDU
Member
1 month ago

Offline Backup No Longer Available

This morning I was advised by MYOB support that from April 15 I would no longer be able to do offline backups.  This has to be wrong.  I have found the security preference that allows me to switch to...
Doreen_P's avatar
Doreen_P
MYOB Moderator
1 month ago

Hi RDU​,

 

Sorry for the confusion. You can still do offline backups, and yes, that Security > Preferences path you mentioned is spot on. To make it easier, here’s a handy link that'll guide you through creating offline backups.

 

Cheers,

Doreen

RDU's avatar
RDU
Member
1 month ago

Thanks, I appreciate your response. It's so frustrating that the customer service rep couldn't provide as succinct and simple response as yourself. It was so obvious that they had no real understanding and I did request someone else call me back (which they haven't).

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