Forum Discussion

MarieCloughley's avatar
MarieCloughley
Cover User
3 months ago
Solved

I changed my email address and now Im blocked out

I changed my login email address today and now MYOB is asking me to log in here after I log in to my normal screen I have tried to change my password and a link has been sent but it wont reset ...
  • Genreve_S's avatar
    Genreve_S
    3 months ago

    Hi MarieCloughley, 

     

    Sorry to hear that. That really puts the brakes on your day. It’s usually easier to add a new email to the file rather than swap the existing one. The best bet is to get our support team to sort your login for you. You can lodge a support ticket from the My Account window, or jump on live chat with MOCA, our virtual assistant.

     

     

    Regards,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
3 months ago

Hi MarieCloughley, 

 

Sorry to hear that. That really puts the brakes on your day. It’s usually easier to add a new email to the file rather than swap the existing one. The best bet is to get our support team to sort your login for you. You can lodge a support ticket from the My Account window, or jump on live chat with MOCA, our virtual assistant.

 

 

Regards,
Genreve

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