Forum Discussion

Liza79's avatar
Liza79
Cover User
2 years ago

MYOB Online not saving work

I have just completed work (bank reconciliations and payments) and that work is now gone. Do I do it again or wait.... I have moved from my PC to online and currently am finding this very difficult t...
AlanT's avatar
AlanT
Ultimate Partner
2 years ago

Hi Liza79 

 

If you have just moved your data file on line, is it possible that you entered your data into one file and have now accessed the other?

 

If you are working with a data file that is online, you should see a green Online message in the bottom right of your AccountRight window:

 

 

If it is  a local file the message local message will be purple.

 

Regards,

 

AlanT

 

Liza79's avatar
Liza79
Cover User
2 years ago

Hi AlanT,

 

I was working on the online file not on my PC as I have two files for each and it is very clear which one I was using. I'm thinking that perhaps having 3/4 tabs open Online would have been my problem..... as this online version is new to me I'm considering this may be the solution. I'm still not happy with the Online and considering there are many customers who are not happy with it MYOB should have a dedicated team looking into resolving the basic issue that I have read about in this forum.

 

Thanks Ill try only one tab open and see if it saves. 

 

Regards 

 

Liza79

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