Reinstate Online User Access
Hi I have removed the online file access of an employee. Their user account details are intact and active in the company file when viewed in MYOB but their access has been removed in the web-base...
Forum Discussion
Hi,
I have the same issue for a returning user. I can not delete the user by click on recycle bin as the user is related to transactions. I have invited the user online with same email ID but user can not open the company file and neither i can see the user under user list. Then when i send the invite again it says that user is already a member.
any idea how can i add the user again who has joined again.
Hi htp and RineshKumar,
In this matter, you need to invite them as an Advisor instead of a File User. You can usually use the drop-down menu on the invitation already sent on my.myob to change the invitation to inviting them as an Advisor instead of a File User.
To do this:- choose Users from the company menu in the top right corner.
- If in the new screen the user to be deleted is not listed, click the Status button and select all entries.
- In the new screen (showing user details), click the Delete button in the left corner.
- Note: You may have to unassigned rights first and click Save.
You should be able to delete the user and use Create advisor successfully.
I hope this helps!
Regards,
EarlHi Earl,
Thanks for the reply.
I want to send invitation to second user on the below list but message appears to say that invitation couldn't be sent because this person is already entitled to use this company. But under user list the user has no access.
How can i fix this?
*remove screenshot ^PR
Hi RineshKumar,
The error message is popping up when sending an invite to the second user on your list because that person is already set up to use the company. This usually happens when the user is already listed as an online file user but hasn't been activated on our end. I've gone ahead and reactivated their email address for you. Have them try accessing the file again, and it should work now. Also, I removed your screenshot since it had some sensitive info.
If they still can't get in, you need to reach out to our support team through live chat with MOCA or create a support ticket via MyAccount for more help.
Cheers,
Princess
