REUSE OF AN EMAIL ADDRESS - URGENT
Morning Team we have had an employee leave and i want to use the same email address to log her in. as the two step verification goes to the ex-employees phone number, rather than the company email ...
Forum Discussion
Morning Princess
I am an administrator and invited the new employee using the current company email address, but because the two factor login still goes back to the ex-employee mobile phone, we back in the position of not being able to sign into the company file once we do receive the code from her. It doesn't display. I feel it's because i cancelled her access.
Hi q_man_snowflake,
Thanks for clarifying. It looks like the email address has been updated, but the 2FA is still linked to the former employee’s mobile number.
The new employee will need to contact MYOB Support directly so the account can be verified and the 2FA reset. After the reset, they can set up 2FA using their own details.
For more information, see:
https://www.myob.com/au/support/login-and-2fa/two-factor-authentication?productview=Browser
Cheers,
Regards,
Genreve
perfect - i am in queue which has over an 1hr wait :)
