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David128's avatar
David128
Member
5 months ago

Sales Invoice/Order Imbalance

Hi all,   I have a situation where it appears a credit of $7 was applied to a sales order before it was converted to an invoice, was then subsequently deleted and now MYOB appears to have fixed the...
Earl_HD's avatar
Earl_HD
MYOB Moderator
5 months ago

Hi David128,

Thanks for the detailed information and screenshot! To investigate properly, we’ll need to review this on the backend, please reach out to our team for further help. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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