Hi Louise_xoz,
Upon checking your account, the last case that was created is from 16/01/2024 wherein one of support reached out to you to further assist. If you're still an issue logging into your account, it is highly recommended to reach to our virtual assistant MOCA? It's designed to dive deeper into issues like this. Give it a go!
Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.
Feel free to post again if you encounter issues in the future.
Best regards,
Doreen