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Leanne_w's avatar
Leanne_w
User
10 months ago
Solved

Unable to login to my.myob

Hello,

 

I have recently reveived a link to have access to an accountright company file and i setup a my.myob and 2FA so i can download  MYOB accountright onto my system and access the company file.  However, when I attempt to login to the account it comes up with an error.   I have contacted the adminstrator and they have advise at their end i have access to see the account.    I have attached a screenshot of the error i am receiving.  Has anyone else had the same issues?

 

 

  • Earl_HD's avatar
    Earl_HD
    10 months ago

    Hi Leanne_w, 

    Thank you so much for your post and for the details. Welcome to the Community Forum! I've refreshed the records on the back end, please log out then log back in to my.MYOB to check. If you are still getting any error messages, please clear the browser cache then try again.

    Please do let me know how you go on this.
    Regards,
    Earl

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi Leanne_w, 

    Thank you so much for your post and for the details. Welcome to the Community Forum! I've refreshed the records on the back end, please log out then log back in to my.MYOB to check. If you are still getting any error messages, please clear the browser cache then try again.

    Please do let me know how you go on this.
    Regards,
    Earl

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        10 months ago

        Hi, Leanne_w 

         

        Thanks for updating us about this.

         

        Glad to hear that the issue has been resolved. Please feel free to post again if you require any further assistance. We are happy to assist.

         

        Best regards,

        Doreen

  • Icompute's avatar
    Icompute
    Partner
    9 months ago

    Have the same issue. When I try to Manage Users or Login to My.Myob it displays this message. Multiple Support requests later, after 5 months still can't access My.Myob