Unable to open Co File on login address which has not been recently used
the following Error shows Up: "this company file is not registered to the accountright live account that you are currently logged into."
Forum Discussion
Hi Jaydee,
This error message means you're logged into your MYOB account, but you don't have access to the file you're trying to open. This can happen if multiple company files have been recently accessed on the same computer. Make sure you're only opening files you're entitled to or request access from the file owner to be added as a user. See this link for more details. If the error persists, please reach out to our support team via Live Chat through our virtual assistant at MOCA or by submitting a support case at MyAccount for further assistance.
Regards,
Shella
