Forum Discussion

Janelle6's avatar
Janelle6
2 years ago

Unable to upgrade from V19 due to multi currency

Hi there, after spending a good chunk of the morning on the phone to support it turns out our files can't be upgraded due to multi-curreny (which is the error message I had told them at the beginning...
gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi Janelle6 

 

If MYOB cannot help, get in touch with FGHTables, they specialise in this - upgrading multi currency files, and may also be able to help with access issues.

 

Regards

Gavin

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Janelle6, 

     

    Thanks for reaching out and welcome to the Community Forum. 

     

    If you are using AccountRight v19, the only option you have is to upgrade the file to AccountRight Live Premier (a product that has a multi-currency function). Also, there are some instances in which we might not be able to upgrade your file depending on how it was set up and/or if there are transactions that are hindering it from being upgraded like time billing. Here is the helpful article "Upgrade a Premier multi-currency company file". This will give more information regarding the topic. 

     

    If after reading through the help article and finding it does not cater to your needs. I would suggest going with gavin12345's option. 

     

    Let us know if you require any further assistance with this. We're happy to help.

     

    Cheers, 

    Genreve

    • tlin's avatar
      tlin
      Contributing Cover User
      2 years ago

      Is no further help available from MYOB on this?

       

      We also can't upgrade from Premier v19.16 due to multi-currency issues (at least that is the error message).

      We have followed the instructions here: Upgrade a Premier multi-currency company file

      We have purged all old data.

      We only use Item or Service layouts.

      We do not use any consolidated or luxury tax codes.

      We have no pre-convesrions transactions.

      We have no unsupported foreign accounts.

       

      What else could it be?

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