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Stormyweather's avatar
Stormyweather
Experienced Cover User
6 months ago

update billing information

CHOOSE A BOARD????? WHAT BOARD MATCHES MY QUERY????????? I'VE CHOSEN GETTING STARTED BECAUSE I CAN'T MOVE FORWARD UNTIL I CHOOSE A BOARD. I HAVE SPENT MANY HOURS OFF AND ON TRYING TO UPDATE MY BILLING INFORMATION, BUT ALL I GET IS A ROBOT FOR SUPPORT AND AN ERROR MESSAGE ASKING ME TO TRY AGAIN LATER. ALSO, YOU DO NOT RECOGNISE MY SERIAL NUMBER WHICH I HAVE BEEN USING FOR MANY YEARS. IT HAS 11 DIGITS! YOU DON'T OFFER PHONE SUPPORT AND YOUR ROBOT IS COMPLETELY USELESS. FIX IT!!!!!!! AAAAAAAAH YOU WERE ONCE A GOOD SYSTEM, WHY DID YOU CHANGE. 

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    5 months ago

    Hi, Stormyweather

     

    Thanks for your post.

     

    We appreciate your reaching out to us and apologise for any inconvenience you've experienced. We understand that updating billing information and encountering issues with the serial number can be frustrating.

     

    Firstly, regarding the board selection, it appears you have chosen the "Getting Started" board, which is suitable for initial setup and basic queries. In the meantime, to resolve your billing information update and serial number recognition issues, please follow these steps:

     

    1. Log in to your MYOB account.
    2. Navigate to the "Billing and Account Management" section.
    3. Update your billing information from there.

    We value your feedback, and we are committed to making necessary improvements to enhance your overall experience.

     

    Best regards,

    Doreen