Forum Discussion

Daph's avatar
Daph
Experienced Cover User
3 years ago
Solved

User email changed cannot log in to the file. Sort of fixed -but more questions!!

Help please! I have updated my email address as the Owner and can no longer access the company online file.  I am able to sign in to my.myob and when logging in the file it shows me as signed in wit...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Daph, 

     

    Thanks for your post and I'm glad to hear that you've been able to login. Are you able to confirm which password you used, was it the online email address and password or the User ID and password ? You can continue to use that password but If you'd like to change the password for the User ID access, you can do this within your file. Information on this is available on our help article Changing and resetting user password. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Daph, 

 

Thanks for your post and I'm glad to hear that you've been able to login. Are you able to confirm which password you used, was it the online email address and password or the User ID and password ? You can continue to use that password but If you'd like to change the password for the User ID access, you can do this within your file. Information on this is available on our help article Changing and resetting user password. 

 

Do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Daph's avatar
    Daph
    Experienced Cover User
    3 years ago

    Sorry for the late reply.  I had to use both passwords (online and offline).  I have now updated the passwords.  Thanks for the link.

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