Hi Chris,
Thanks for the assist.
I do not use the web browser as such but the financial year is the same as the desktop.
Hi Chris,
Thanks for the assist.
I do not use the web browser as such but the financial year is the same as the desktop.
Hi CFAccounts,
Thanks for confirming how you ran the reports. The reports you see in the desktop and browser versions don’t always line up because they process transactions a bit differently. Filters and report settings can also vary, which is usually where the mismatch comes from. It’s a good idea to go through the reports line by line to see where things start to differ. You can also try changing the accounting method in the browser, then switching it back to the one you’re using on desktop. Clearing cache and doing that switch usually helps other users who run into the same issue.
If things still don’t match after that, our team will need to take a closer look. You can reach out via live chat through our virtual assistant MOCA, or lodge a support ticket through My Account so they can investigate what’s causing the discrepancies.
Cheers,
Princess
