Hi FinanceRYSS,
Thank you for the post. Please try refreshing the opening balances. If it's still occurring, you might need to reach out to our live chat agent through our virtual assistant MOCA or submit a support request via MyAccount for possible file repair.
Regards,
Sai
Isaiah_CThanks for your message Sai.
How do I refresh the opening balances? Do you mean re-enter them?
All balances YTD currently in balance sheet are showing correctly. It is just the retained earnings figure which is out in the equity area, and if I change this value in opening balances, it then shows an unbalanced value.
Hi FinanceRYSS,
Thank you for your reply. I can see that you've done the work around. To ensure that the issue is fully resolved and to prevent any future problems, the next step is to have your file repaired.
Regards,
Sai
Hi Sai, thanks for your message.
How do I have my file repaired? Do I call MYOB? Or jump onto MYOB chat?
I have been advised in an MYOB chat today that I need to do a roll of the FY2023 and run the above refresh steps again ($1 and $0 opening balances). Do you think this advice will help? If not, how do I start the repair process with MYOB?
Hi FinanceRYSS,
We can do the work around provided. In case the issue is still occurring, you can reach out to our live chat agent through our MOCA or submit a case via MyAccount for file repair.
Regards,
Sai
