Balanced Sheet out of balance

Hi BenzH

If your balance sheet if out of balance, no worries, I can assist you with that. To correct the situation, you may need to refer to the steps below:

• Create a backup of your company file
• Go to Setup >> Balances >> Account Opening Balances
• Select an account with a $0 opening balance (make sure they remember the account - write it down)
• Enter a $1 opening balance for this account and click Ok
• Go back to Setup >> Balances >> Account Opening Balances and remove the $1 opening balance, returning it to $0 again
• Click Ok
• Run the Balance Sheet again and check that it balances

If there's anything you need assistance with, don't hesitate to reach out to us again.

Best regards,

Doreen

Hi

Run a Trial Balance and check for differences.

JS

Hi Doreen, 

Sorry to get back to you so late. I have tried the ways you suggested, it still can't balance. Could you please check? Thank you.

Hi BenzH,

I get that you're still having issues with Balance Sheet being out of balance. The issue you're experiencing may require more investigation. With that, I highly suggest getting in touch with our live chat. To get through to a live chat agent, you will need to get in touch first to our virtual assistant, MOCA through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

Best regards,

Doreen