Downloading Files
I have recently closed my business and retired and want to download my MYOB files in case of any requirement for them in the future. I have discovered I can only save them to MYOB's cloud data base, ...
Forum Discussion
Hi UnhappyKamper,,
I get that you are trying to keep a backup of your data just in case. If the file is already online, there isn’t a way to download MYOB’s cloud backup as an offline company file.
You can also read more about this change here: https://community.myob.com/blog/communityblog/changes-to-myob-accountright-offline-mode/912269
Before cancelling, it’s best to export the reports and data you want to keep for your records.
If you want to keep access in MYOB after closing the business, the read-only option may also help.
If you’re not sure what records you need to keep, it’s best to check with your accountant or tax agent.
Regards,
Genreve
Hello Genreve,
I find this completely unacceptable, after all the data is ours, not MYOB’s. I would very much like to see the government legislation that allows a data processing firm allowed to take ownership of the client’s information. I will be discussing this with the ATO, as these are the people who may want to look at it in the future. I seems to me that MYOB is holding our data to ransom – if we don’t continue to pay a subscription we can’t access our data - with it possibly being deleted. Surely this can’t be legal!
Hi UnhappyKamper,
I understand why you’re concerned about retaining access to your business records, especially when you may need them for future ATO or business requirements. MYOB does not claim ownership of your business records. However, access to data stored in an online MYOB product after a subscription ends is governed by the terms that apply to that product and subscription. You can review the MYOB Business Terms of Use, particularly the section covering term and termination. This explains the arrangements for cancellation and access to your data after the subscription ends. You can also review our Privacy Policy, which explains how we handle personal information. The ATO’s record-keeping requirements apply to the business, so we recommend exporting or backing up the records you need before access ends. The ATO’s guidance is available here: Record keeping for business.
Regards,
Sai
