Issue Generating Reports

Hi jevanxbase, 

Thanks for the detailed information. That certainly is odd; MYOB’s guidance says PC Edition should use each user’s Documents folder, not Public Documents.

As 2026.6 is looking in Public Documents, this may be an installer issue. Copying GENJRLS.XLT there works as a workaround, but it isn’t confirmed as an officially supported fix.

Please raise this with MYOB Support and include your -allusers, RDS, and FSLogix setup, along with the error path and workaround.

Reference: https://www.myob.com/au/support/myob-business/reporting/exporting-reports/microsoft-excel-templates?productview=Browser

You can create a ticket in My Account or connect with our live chat team through MOCA, our virtual assistant. 

Regards,
Genreve