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RC-3's avatar
RC-3
Contributing User
8 months ago
Solved

Recently at start up, AccountRight reports that it can't connect to the Internet but it is clearly online.

Hello, I moved from Accounting Plus v18 to AccountRight about 2 years ago. However, in just the last few weeks, when I start up AccountRight I get a pop-up saying that AccountRight 'can't connect to ...
  • RC-3's avatar
    RC-3
    7 months ago

    Hey Earl,

     

    Thanks for getting back to me.

     

    I still can't understand the link with browsers when I am using the Desktop version.

     

    Anyway, when I opened up MYOB earlier this week, the same dialogue box about "can't connect to the Internet" displayed. Then a few seconds later I received the usual "Accountright has been updated to use the new version restart Accountright" or words to that effect. So, as I usually do, I restarted and opened my company file in the updated version.

     

    No "warning about the Internet" dialogue box showed. And I haven't seen it since with the latest version. The version I am now on is 2023.11.1.7

     

    So for all intents and purposes it looks like it was a bug that was fixed in the update.

     

    Now, if only the pdf print output could be fixed........

Leneth_A's avatar
Leneth_A
MYOB Moderator
7 months ago

Hi RC-3, 

I hope everything is going well for you today. I just wanted to follow up on whether you still require assistance with your concern. If yes, could you please confirm whether you are encountering any error messages, or could you provide additional details about the issue you're experiencing with the PDF print output?

 


Please do let us know how you go, and feel free to post again anytime you require further assistance.

 

Cheers,   
Leneth