Forum Discussion

nduro's avatar
nduro
Experienced User
3 days ago

Why are MYOB Reports so slow in this day and age? Constant crashes, time outs, failures just trying to bring up 6-12 months of Sales History for 1 customer.

Hi All,   Why is producing MYOB Reports (Account Right Desktop), sales history etc still so slow and glitchy in this modern day and age?    Constant crashes, time outs, failures just trying to br...
Doreen_P's avatar
Doreen_P
MYOB Moderator
3 days ago

Hi nduro,

 

Totally get the frustration here, staring at a spinning wheel. For AccountRight desktop, slow or crashing reports are usually from big date ranges + big/old files, especially when you’re trying to pull 6–12 months of history in one go.

Quick wins to try:

  • Run the report in smaller chunks (e.g. 1–3 months at a time) and keep filters as tight as possible.
  • Export what you need to Excel/PDF for the sales team so you’re not re-running heavy reports all day.

 

If it’s still crashing, it’s worth logging a support case via My Account with your file size, whether it’s online/local, and the exact report, so the team can check for any performance issues with your specific file. You can also contact them on Live Chat via our virtual assistant, MOCA.

 

Cheers,

Doreen

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