Forum Discussion

OlegVlasov's avatar
OlegVlasov
Contributing User
5 years ago
Solved

504 - GATEWAY_TIMEOUT

Hi guys.   I work at the project that uses Myob API to fetch data for the reports building and data analys . We noticed that sometimes we get the response: { "StatusCode": 504, "ReasonPhras...
  • Mike_James's avatar
    Mike_James
    5 years ago

    Hi OlegVlasov , the API team may have other comments, but that message, and "Internal Server Error" occurs at random, and our solution is to retry all our calls up to 5 times. 

     

    There was a large volume of these errors late last year, but the API infrastructure was improved and they have reduced in frequency since then. 

Mike_James's avatar
Mike_James
Ultimate Cover User
5 years ago

Hi OlegVlasov , the API team may have other comments, but that message, and "Internal Server Error" occurs at random, and our solution is to retry all our calls up to 5 times. 

 

There was a large volume of these errors late last year, but the API infrastructure was improved and they have reduced in frequency since then. 

painIsrelative's avatar
painIsrelative
Member
4 years ago

we are getting random of these regularly. Particulary when pushing up invoices.  (even small invoices)

 

The frustrating thing is that sometime steh invoice is created in MYOB and sometimes it has not. We assume that because it timed out, it failed and end up duplicating teh invoice.

 

how doe sit take 30 seconds to push up a 5 line invoice.

 

I see there is an accpeted solution here, but I dont see one.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content