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Phocas's avatar
Phocas
Contributing User
2 days ago

API errors 500 Server ,504 Gateway Timeout

Is anyone in the community integrating with the MYOB AccountRight (Business) API who may be able to help with this issue?

We are experiencing intermittent Errors when fetching data from MYOB API for some of our MYOB Accountright customers that use Phocas for analytics.

The same issue occurred in 2023 and was resolved by MYOB.

It appears to have resurfaced around a month ago, but no fix has been supplied.

-Our integration Does use Retries (3)

-We are Scoping the calls as per the latest MYOB change

-It is Not an authentication issue.

-Not all endpoints fail. The ones that do tend to be the larger transactional queries

-We filter queries to fetch small (incremental) amounts of data - still fails

-We have a registered App Key

-We have around 40 customers that use the same key

-Scheduled sync tasks occur overnight on a schedule . Collisions may be occurring and breaching a threshold. We don't know as this is difficult to monitor this as MYOB developer page offers no useful Usage data.

Any help technically would be great. Or with forming a collective voice of concern to MYOB that may get more priority.



 
 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 days ago

    Hi Phocas,

     

    Thanks for sharing the detailed testing you’ve already done. I can see you’ve tried retries, scoped calls, and smaller incremental requests, so this doesn’t look like a straightforward authentication or request-size issue.

     

    The 500 and 504 responses indicate a server-side error or timeout, but the error alone doesn’t confirm the underlying cause. Please submit this through the MYOB API Support Centre, including the affected endpoint, company file ID, UTC timestamps, request IDs, and response details. This will give the API team the information needed to investigate the specific requests.

     

    Thanks again for documenting the issue and the impact on your customers.

     

    Regards,
    Genreve

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