Andrew_Reeves I am having the exact same issue from past 2-3 days. Did you workout anyway to fix this problem or had a chat with MYOB support team?
Can you please share any update here.
Hi,
We are also experiencing the same issue. Can anyone explain what is going on?
In case if that helps anyone, this issue happens where some larger company files are unable to have data posted as the API will return an "IncorrectRowVersion" error. This is a known issue in MYOB API.
The workaround they've mentioned was Try unticking the "Warn for Duplicate" preference in AccountRight which is found under the Setup menu > Preferences > Sales.
This means that you will have to manually check for invoice numbers inside AccountRight to ensure there are no duplicates.
Hi - no we didn't figure it out.
In our case, we opened and saved every Card file in the system and then it started working again. Either there was a setting on a card file that conflicts and this was corrected, or there is some sort of record lock that is not removed and this is incorrectly locking the syncing and someone this eventually got released.
We are working again but very nervous that this could come back.
Cool thanks for letting us know - have raised a support request with the API team...
