API|{"error":"error","error_description":"The error is unrecognizable"}.

Hello

We get a new "refresh_token" between some API calls (reads, writes, etc.), and since the introduction of the new shortened length tokens, we have been encountering the following intermittent error:

API|{"error":"error","error_description":"The error is unrecognizable"}.

We retry the authorise up to five times, with wait periods after each retry, yet the issue sometimes occurs for all five consecutive attempts. Afterward, we attempt the connection with the original "refresh_token", which in most cases is still valid as it's within the 20-minute validity period.

Please note, we do not use Internet Explorer for our connections, so IE unsupported versions should not be an issue.

Is anyone else experiencing this problem? Any assistance would be appreciated.

I have logged an issue with the MYOB API team so will report back with their advice in case it helps any other API users.

Thank you.