Forum Discussion
Hi Bertus,
I have not tried the service order with the API and SDK but with the item order
https://developer.myob.com/api/accountright/v2/sale/order/order_item/
it accepts a "CustomerPurchaseOrderNumber" with leading zeros or alphanumeric data.
It does not like leading spaces however.
If I create a service order directly in AccountRight it also accepts leading zeros and alphanumerics.
Are you sure it is the "CustomerPurchaseOrderNumber" field giving the error and not the "Number" or some other field?
John.
- BertusV6 years agoContributing User
This is the only place I saw the data in my customer's record.
- John_Dinning6 years agoTrusted User
Can you reproduce the problem yourself with a test company file?
Maybe they are entering the "00124249" in the wrong field.
- BertusV6 years agoContributing User
Tried it in my system. Works fine. There always seem to be unreplicatable issues from this one customer. They do have a slow internet connection. Not that that should be the problem.
Thanks for your input John.
- John_Dinning6 years agoTrusted User
Sometimes the only way is to sit with the customer and watch them (maybe use TeamViewer) but if it's hard for them to reproduce too, you could be there a while.
Good luck in tracking it down.
- BertusV6 years agoContributing User
Tried that. Tried saving logs. Debug viewer, etc, etc. I have found some issues, but it's these curve balls that you just can't replicate.
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.