Hi LiamSmith , I've seen reference to this error where the file is v2019.4 and on the desktop. If that's the case here, please see https://apisupport.myob.com/hc/en-us/articles/360001359796-AR-2019-4-Local-API-500-InternalServer-Issue.
The only solutions offerred are to upgrade to 2020.1 or put the file in the cloud.
Hi Mike,
Can confirm these are cloud files and pretty sure most are 2019.4.
The issue is we start seeing data from the API but then it stops mid way through when it hits 'bad' data inside the MYOB file.
We have an integration ourselves + also through another vendor and both have this exact same issue on the exact same files.
The only thing we've had back from the vendor was that they raised it with MYOB support, it's a known issue and to manually find the characters and remove.
The issue is they don't specify what characters or what's the easiest way to find them.
Very frustrating!!
