Forum Discussion

Trish_Lee's avatar
Trish_Lee
Experienced User
13 days ago

Update on 3rd Party App error connecting to MYOB AccountRight.

HI All,

Like most of you the last month has certainly been a rocky road.

 

Over a hundred of our users were affected and it took almost 3 weeks to get a stable version that we could release to our clients and then another week to upgrade all our clients to the new version.

We have been quite fortunate as our client base on the main part were so understanding and preferred to wait until we had a solid working update.

 

As a company, we were not aware of the underlying browser issue in the development software that we use for our app and even though this in the end was not the complete problem, we felt that if not now, then in the future it could or would become a serious underlying issue. Because of this, we took the path to change and implement the WebView2 component, to somewhat future proof this aspect of our app.

 

I wanted to personally thank Steve_PP for the help with implementing the changes as he was so generous with his code, that saved us so much time and allowed us to not go chasing around for what we need to look at.

 

I also wanted to thank Tana from API Support and William from MYOB for the assistance that they gave.

 

Hopefully, moving forward, MYOB are now aware of what a major impact a change that was made to AccountRight, with no warning to the 3rd Party app developers, could cause such a catastrophic effect on so many small, medium and large business that use 3rd party apps on a daily basis with their MYOB AccountRight system. Perhaps in the future, prior notice of changes could be more visible to 3rd Party developers to avoid this major issue.

 

Once again, thanks to all the others in this forum for their support and assistance during this very distressing month.

 

Thanks

Trish

 

  • UmeshP's avatar
    UmeshP
    Contributing Cover User
    10 days ago

    Hi Trish,

    It appears that this issue still has not been resolved.  Since Saturday 14/09/2024 we have had issues uploading data to our 3rd party app Pepperi.  How can this be resolved as soon as possible?

     

    Thanks 

    Umesh

    • The_Doc's avatar
      The_Doc
      Ultimate Partner
      4 days ago

      Hi UmeshP 

      What problems arre still having - are you using the MYOB SDK in VB.NEt or VC#.NET.

       

      I posted some info and have been in  constant comms with Tana - and I believe, as she has agreed, that the browser type was a red herring - i.e. MYOB just didn't know the problem, or understand it.

       

      I am mainly a MS Access database user - and developed ( as all MS Access developers do) our own code dispensing with the MYOB SDK.

       

      However, I am also a developer of apps ( which doesn't connect to MYOB) and I write in VB.Net and Vc#.Net.

       

      I dug out the old VB.NET code MYOB produced in 2013 to get new developers to MYOB APIs a leg-up on access to the API - i.e. it made it easy to 'get going' - but that utility is no longer available.

      I found an old copy dated 2013 on my server and actually got it going without any more that 2 lines of updated code.

      I couldn't find the VC#.Net version but coding is very similar. Steve_PP highlighted the VC#.Net solution.

       

      The summary to all of the above is that "The browser type didn't matter" and I suspect it never will - and I have no intention of paying the AntView2 fee for the wrapper version for MS Access.

       

      So if you are still having problem I suspect this is not because of MYOB ( not that I am letting them off the hook - they made a mess of the changes)  - what I am saying the changes that did happen ( that MYOB didn't understand)  - were actually relatively minor and simple code changes ( in the end)  got us back on line.

       

      The future proofing is - knowing that MYOB drops bombshells without knowing their effect - aint that a developer's lot.

       

      The Doc