Hi,
I need to download the tool to fix two offline files which i have trouble accessing after upgrade years ago.
MyOB phone assistant did TeamViewer session but failed to download, my IT helpdesk returned above suggesting the file carries a virus hence, blocked download.
Kindly assist.
Thank you.
Jillian
Hi MinEr916,
Thanks for reaching out! We really appreciate the effort you’ve put into seeking help and exploring solutions - it’s not easy, especially when these files are so crucial to your work. It’s honestly sad to hear that, despite our team’s best efforts, the issue still hasn’t been resolved. It might be worth having our experts take another look, possibly alongside your IT team, to dig deeper into what’s going on.
In the meantime, you can try installing the AccountRight hotfix tool by following the step-by-step instructions on this link. If you still run into any issues, don’t hesitate to reconnect with us for further help. You can reach our team via live chat with virtual assistant MOCA or by creating a support ticket through MyAccount.
Cheers,
Princess
