Forum Discussion

Tenniscentral's avatar
Tenniscentral
Cover User
2 months ago

Accounts reports not displaying

Hi,

I am in the reports dialog box .

When I select Profit and loss (Budget Analysis) report 

and click on display report 

the report fails to be produced with the usual filter options and the drill-down facility.

Has anyone else had this problem?

I can export to excel but not at the level I want.

grrrrrr.

Ian

 

 

  • Jemar_C's avatar
    Jemar_C
    Valued User
    2 months ago

    Hi Tenniscentral,

     

    I can see that the Accounts reports are not displaying, this can be fixed by clearing the cache of your Accountright. Before continuing, please ensure that AccountRight is closed. Clearing the Cache while AccountRight is open may cause further unexpected behavior.

     

    1. Open your Start Menu
    2. Start typing: %localappdata%
    3. Open the %localappdata% folder when displayed:
    4. Open the MYOB Folder
    5. Open the AccountRight Folder.
    6. Open the Version folder (E.g: 2019.2) 
      Note: AccountRight 2021.1 or later versions will show as Current.
    7. Open the Cache folder
    8. Delete all files in this folder.

    Once these files are deleted, re-open AccountRight and try running the report, or performing the operation again.

     

    Feel free to write a new post if you need further assistance.

     

    Cheers,

    Jem