Forum Discussion

Tenniscentral's avatar
Tenniscentral
Cover User
2 months ago

Accounts reports not displaying

Hi, I am in the reports dialog box . When I select Profit and loss (Budget Analysis) report  and click on display report  the report fails to be produced with the usual filter options and the dri...
Jemar_C's avatar
Jemar_C
Valued User
2 months ago

Hi Tenniscentral,

 

I can see that the Accounts reports are not displaying, this can be fixed by clearing the cache of your Accountright. Before continuing, please ensure that AccountRight is closed. Clearing the Cache while AccountRight is open may cause further unexpected behavior.

 

  1. Open your Start Menu
  2. Start typing: %localappdata%
  3. Open the %localappdata% folder when displayed:
  4. Open the MYOB Folder
  5. Open the AccountRight Folder.
  6. Open the Version folder (E.g: 2019.2) 
    Note: AccountRight 2021.1 or later versions will show as Current.
  7. Open the Cache folder
  8. Delete all files in this folder.

Once these files are deleted, re-open AccountRight and try running the report, or performing the operation again.

 

Feel free to write a new post if you need further assistance.

 

Cheers,

Jem