CLOUD FILE DELETED BUT STILL BEING CHARGED
As you can see Cloud File was taken down but have noticed that we are still being charged 3rd April $141 and same again on 6th May. Could you please organise a refund for this payment as we shoul...
Forum Discussion
Hi Doreen,
My understanding was that if file was not in the Cloud it would then become a local file which you could use and enter data without any monthly cost. This company is being wound up but will have to wait until the FY2324 has been completed. IS there a way we can have the monthly fee dispensed with.
Many thanks
Janelle
Hi Janelle,
You're absolutely right! When you remove a file from the cloud, it becomes a local file, but it's still part of your monthly subscription. If you want to stop the fee for a specific file, you'll need to cancel it. I recommend keeping it active for the rest of this financial year. Once that's done, we can address the May invoice separately.
Feel free to post again anytime if you require further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Doreen
