MYOB not sending automatic emails on sales
Hi, I have noticed that our MYOB Accountright product is not sending invoices from sales to the customer despite the automatic emails ticked on. Sometimes the invoice goes to the customer and other ...
Forum Discussion
HI LeighaPecnik,
To resolve the problem with your AccountRight not sending automatic emails for invoices, here's what you can do to troubleshoot the issue:
1. Check Email Status and Errors:
- Go to the Sent Emails option in your software.
- Locate the specific invoice you sent and click on it.
- Select View All Activity to review the status of the email or check for any error messages.
2. Adjust Email Preferences:
- Navigate to Setup > Preferences > Emailing.
- Untick the box that says, "Send Emails Using AccountRight" and click OK.
- Close AccountRight completely.
- Reopen AccountRight, go back to Setup > Preferences > Emailing, and tick the "Send Emails Using AccountRight" box again.
- Try to resend the invoice and check if it now works.
If the problem continues, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can check if the email is blacklisted or if there are any additional underlying issues affecting email delivery.
Regards,
Sai
