Hi Ivy_LAC,
Thank you for your post, and welcome to the community forum!
I appreciate you sending a screenshot of the error message that you are getting when you are trying to access your company file. This is usually caused by an internet issue or the browser that you are using.
Aside from refreshing the browser, have you tried to use a different browser, have you gone through a private window? If not, please try to use a different browser and try to open a private browser. You may also try clearing your browser's cache.
If you still need further assistance, please feel free to post again.
Cheers,
Jem
