Hi
Since the new update we cannot update our file.
We receive the below message.
Thanks
All good, I didn't realise it changed to online backups itself so I went into preferences and went back to our usual offline backups.
Hey Riek
Can you confirm if your AccountRight software is on 2026.2, the latest version? We released it last week alongside the ability to create an online backup. Check out this help page for more information and step by step instructions.
I'd recommend shutting down your AccountRight software, clearing the AccountRight cache before trying to do another cloud backup. Let me know if the error message persists after those steps.
Hi,
This is our current version
All good, I didn't realise it changed to online backups itself so I went into preferences and went back to our usual offline backups.
Hi Amanda,
Can you please supply me with the following certificates:
Compliance checks Audit Report
System Vulnerabilities – Penetration Testing Certificate
Incident Management – any Data Breaches response plans
I have to send this to our IT Department as MYOB requires our backups to go online.
Also I have to notify the ATO.
Regrds
WTF12
Hey WTF12
I'd recommend emailing our security team for this, you can find all the details on this page.
