Forum Discussion

Riek's avatar
Riek
Contributing User
1 month ago
Solved

Unable to backup online

Hi   Since the new update we cannot update our file. We receive the below message.  Thanks
  • Riek's avatar
    Riek
    1 month ago

    All good, I didn't realise it changed to online backups itself so I went into preferences and went back to our usual offline backups.

AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
1 month ago

Hey Riek​ 

Can you confirm if your AccountRight software is on 2026.2, the latest version? We released it last week alongside the ability to create an online backup. Check out this help page for more information and step by step instructions. 

 

I'd recommend shutting down your AccountRight software, clearing the AccountRight cache before trying to do another cloud backup. Let me know if the error message persists after those steps.

Riek's avatar
Riek
Contributing User
1 month ago

Hi,

 

This is our current version

 

  • Riek's avatar
    Riek
    Contributing User
    1 month ago

    All good, I didn't realise it changed to online backups itself so I went into preferences and went back to our usual offline backups.

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