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Harry_gil's avatar
Harry_gil
Contributing User
2 years ago

Myob Advanced - Create payment during process bank record

Hello there

 

Can someone please let me know about the following error -

 

When i try to manually create a payment, the error comes up ' extrefnbr cannot be empty '

 

Kindly assist

 

  • kelvin_k's avatar
    kelvin_k
    MYOB Staff
    2 years ago

    Hello Harry,

     

    Try this: Go into Account Receivables Preferences screen and unticking the Require Payment Reference on Entry 

     

    This should fix the problem.

    • Harry_gil's avatar
      Harry_gil
      Contributing User
      2 years ago

      Thanks for the reply Kevin

       

      It still has the same error, I have unticked the coloumn but now again same error,

       

      Can you please advice?

      • kelvin_k's avatar
        kelvin_k
        MYOB Staff
        2 years ago

        Hi Harry,

         

        In the Cash Management Preferences  screen Untick “Require Document Ref. Nbr. on Entry” and see if this works for you.

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