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KathyDavis's avatar
KathyDavis
Experienced Partner
5 years ago
Solved

Advanced not working properly in latest Chrome

Hi,

I have just started to get a number of clients not able to access their data through Advanced. Can log in, see menus but cant run reports or get to transactions. Ok with Internet Explorer.

Appears to be the latest version of Chrome.

Anyone with some more information?

  • James_Brading's avatar
    James_Brading
    5 years ago

    Hi all,

     

    Below are steps that you can take to resolve the issue that is being faced in Chrome:

     

    1. Type chrome://flags/ in the browser address bar and click Enter.
    2. In Enable lazy frame loading, select Disabled.
    3. Restart the browser.

    We were advised that these changes to Chrome were due to be released in September and as such we have included the fix into the 2018.1.10 release of MYOB Advanced which is currently being deployed to sites. However, with the early arrival of the change, the above steps can be carried out as an interim resolution.

     

    We do apologise for any inconvenience that this has created.

     

    Regards

    James

     

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  • KathyDavis's avatar
    KathyDavis
    Experienced Partner
    5 years ago

    I also now have the issue with my Chrome.

    Version 75.0.3770.142 (Official Build) (64-bit) working

    Version 76.0.3809.100 (Official Build) (64-bit) not working

    • Beverley's avatar
      Beverley
      Trusted Partner
      5 years ago

      I had a client call in with this same issue this morning - eventually got him working in Microsoft Edge (to buy me time to investigate). I now have this issue in Chrome browser as well.

       

      Not sure how to fix as yet - have cleared cache etc to no avail....

      • AmilaPerera's avatar
        AmilaPerera
        Experienced Partner
        5 years ago

        Hi All,


        Same issue for our clients as well.

         

        Workaround for some of our clients was to log them out then use Firefox or Edge instead of Chrome.

         

        However I can use Chrome, bizarre I might have an up-to-date Chrome.

         

        Logging ticket with MYOB as it is urgent.


        Regards, 

  • cperera's avatar
    cperera
    Partner
    5 years ago

    Hi

    Same here, I've seen this today on one site. A user was working this morning until the session timed out, then the issue appeared. They cannot see reports or transaction screens anymore - unworkable in Adv.

    >Login works and side menu shows (is using Classic UI)

    >Cleared the history and cache in Chrome but no luck.

    >IE working 

     

    Logged a ticket to see what's the deal...

    • James_Brading's avatar
      James_Brading
      MYOB Product Manager
      5 years ago

      Hi all,

       

      Below are steps that you can take to resolve the issue that is being faced in Chrome:

       

      1. Type chrome://flags/ in the browser address bar and click Enter.
      2. In Enable lazy frame loading, select Disabled.
      3. Restart the browser.

      We were advised that these changes to Chrome were due to be released in September and as such we have included the fix into the 2018.1.10 release of MYOB Advanced which is currently being deployed to sites. However, with the early arrival of the change, the above steps can be carried out as an interim resolution.

       

      We do apologise for any inconvenience that this has created.

       

      Regards

      James