Common rejection errors July to date

Hi all, 

I wanted to drop through a note about common rejection errors that customers are experiencing this year.
The 4 below are the errors we are seeing the most.

Included is the explanation and solution associated with each.

• CMN.ATO.IITR.EM0071

  • Details: The amount of Government allowance income stated is less than the information the ATO has confidence in for your client. Please provide a reason for the Government allowance income not matching the ATO's prefill information.

    Solution

    You have either not declared any Australian Government payments or declared amounts is less than what the ATO has.

    You can find these amounts in the Australian Government Payments schedule (aga)

    To fix the issue:

    • Complete the amounts in the aga schedule
    • If the amount is less than ATO records, provide an adjustment reason in the aga schedule

• CMN.ATO.IITR.EM0072

  • Details: The amount of Government allowance tax withheld amount stated is more than the information the ATO has confidence in for your client. Please provide a reason for the Government allowance tax withheld amount not matching the ATO's prefill information.

    Solution

    You have either not declared any Australian Government payments or declared amounts is less than what the ATO has.

    You can find these amounts in the Australian Government Payments schedule (aga).

    To fix the issue:

    • Complete the amounts in the aga schedule
    • If the amount is less than ATO records, provide an adjustment reason in the aga schedule

• CMN.ATO.IITR.EM0073

  • Details: The amount of Government pension tax withheld amount stated is more than the information the ATO has confidence in for your client. Please provide a reason for the Government pension tax withheld amount not matching the ATO's prefill information.

    Solution

    You have either not declared any Australian Government payments or declared amounts is less than what the ATO has.

    You can find these amounts in the Australian Government Payments schedule (agp).

    To fix the issue:

    • Complete the amounts in the agp schedule
    • If the amount is less than ATO records, provide an adjustment reason in the agp schedule

• CMN.ATO.IITR.EM0074

  • Details: The amount of Government pension income stated is less than the information the ATO has confidence in for your client. Please provide a reason for Government pension income not matching the ATO's prefill information

    Solution

    You have either not declared any Australian Government payments or declared amounts is less than what the ATO has.

    You can find these amounts in the Australian Government Payments schedule (agp).

    To fix the issue:

    • Complete the amounts in the agp schedule
    • If the amount is less than ATO records, provide an adjustment reason in the agp schedule

Don't forget, that we have a detailed list of errors available here as well. 

Thanks, Mike