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sandra_p's avatar
sandra_p
Trusted Cover User
5 years ago

Create PDF - Client Accounting

In Client Accounting when we finish a job we perform the 'Create PDF' function. However this is now giving the following messages:

'One or more documents couldn't be converted to PDF. See Documents not converted to PDF at the end of your report for details'.

I then click ok and it acts like it is preparing something but then get the following message:

'The selected attachments exceed the size limit. Deselect some files & try again.'

 

I have tried deselecting documents and it still will not work. Also I have tried creating the PDF for clients that I have previously successfully done this process and I am getting the same messages for those files. It would seem that we are unable to create PDF's of the workpapers anymore.

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  • Steven_M's avatar
    Steven_M
    Former Staff
    5 years ago

    Hi sandra_p 

     

    How did you get on with your enquiry? Did you manage to get your enquiry resolved? If not, do let us know and our Practice Solutions team would be happy to offer further assistance with that.

    • sandra_p's avatar
      sandra_p
      Trusted Cover User
      5 years ago

      Hello Steven

       

      Yes all sorted thankyou.

      • FCB's avatar
        FCB
        Partner
        4 years ago

        Having the same problem....how was the issue resolved?