Create PDF - Client Accounting

Question

In Client Accounting when we finish a job we perform the 'Create PDF' function. However this is now giving the following messages:

'One or more documents couldn't be converted to PDF. See Documents not converted to PDF at the end of your report for details'.

I then click ok and it acts like it is preparing something but then get the following message:

'The selected attachments exceed the size limit. Deselect some files & try again.'

I have tried deselecting documents and it still will not work. Also I have tried creating the PDF for clients that I have previously successfully done this process and I am getting the same messages for those files. It would seem that we are unable to create PDF's of the workpapers anymore.

sandra_p · Answer

Hello Steven&nbsp;Yes all sorted thankyou.

jacksen · Answer

FCB&nbsp;wrote:Having the same problem....how was the issue resolved?This thread might help you&nbsp;https://community.myob.com/t5/Accountants-Office-Accountants/Client-Accounting-Create-PDF/td-p/676781&nbsp;

steven_m · Answer

Hi&nbsp;sandra_p&nbsp;
&nbsp;
How did you get on with your enquiry?&nbsp;Did you manage to get your enquiry resolved? If not, do let us know and our Practice Solutions team would be happy to offer further assistance with that.

fcb · Answer

Having the same problem....how was the issue resolved?

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Create PDF - Client Accounting

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