Forum Discussion

AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
10 months ago

Troubleshooting AE/AO Installations

Hey everyone. Below is a list of error messages you may encounter when installing MYOB AE/AO on your workstation with the corresponding fix. Hope this helps.        Error  Soluti...
General
Karenl05's avatar
Karenl05
Member
7 months ago

Hi AmandaMYOB​ attempting an upgrade to MYOB AO Tax 2025 lite, and installer returns the error: "The following software needs to be installed before running setup.exe: Powershell".  However, Powershell was already installed and working fine with 2024 version on this Windows 11 version ( installed by MYOB IT Support).   Have also tried with installing latest Powershell but same error.  Can you please suggest a solution to this error?

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    6 months ago

    Hey Karenl05​ 

    Have you tried uninstalling and reinstalling Powershell before you download the installer for MYOB AO Tax 2025? 

    If you continue to experience an issue, it's worth reaching out to our support teams for further troubleshooting. Click Chat with MOCA in AE/AO to get started! Alternatively, our other support options can be found on this page. 

FAQs

Australian Tax FAQ's (DESKTOP + ONLINE)

Hello everyone!  We've collated a list of frequently asked questions users have posted on the Forum for your convenience. Check them out below! GENERAL What do I need to do before starting a ne...

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