Our IT found the issues, our clocks were not in sync with what the ATO use. So we have now sync our times and are able to now process BAS in the MYOB Practice.
Hi DerekR
So far, we haven't had had any reports/outages with online BAS.
I would like to point out the error you are getting "We’ve encountered an error. Form fields are disabled until we’ve resolved the issue....”
We have had reports from some clients mentioning the above error when trying to validate/lodge. After some investigation, it was isolated to the practice/users broswer proxy setting – most commonly with websocket being blocked by their internet’s proxy settings. This finding was passed to and resolved by their IT to adjust the proxy settings and enable websocket connection. (Most browser errors can be found via F12 > Console tab)
Hopefully this will be useful for your IT to know too.
Regards,
Sandy
Client Support Representative
Our IT found the issues, our clocks were not in sync with what the ATO use. So we have now sync our times and are able to now process BAS in the MYOB Practice.
