Forum Discussion

shanty_bws's avatar
3 months ago

unbalance balance sheet

I export MYOB premier into myob account right, but the balance sheet unbalance, please help

6 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi shanty_bws

    Apologies for the delayed in response. 

    When you encounter this issue, you can fix it by refreshing the historical balance. Please follow these steps:

    1. Take a backup of your company file.
    2. Go to Setup > Balances > Account Opening Balances.
    3. Select an account with a $0 opening balance (make sure you remember the account - write it down).
    4. Enter a $1 opening balance for this account and click OK.
    5. Go back to Setup > Balances > Account Opening Balances and remove the $1 opening balance, returning it to $0 again.
    6. Click OK.
    7. Run the Balance Sheet again and check that it balances.

    Feel free to start a new post if you have further queries and one of us will be happy to assist you.

    Regards,
    Earl

    • shanty_bws's avatar
      shanty_bws
      User

      Hi Earl,

       

      I try to follow the step above but the balance sheet still unbalance. Please help

  • Jemar_C's avatar
    Jemar_C
    MYOB Moderator

    Hi shanty_bws,

     

    Thank you for your post and I understand that it is still out of balance after the steps provided above. I can check your account for further investigation, please reply to my private message as I have asked your account information and kindly response privately for the security purposes of your account.

     

    Cheers,

    Jem

    • shanty_bws's avatar
      shanty_bws
      User

      Hi Jemar_c,

       

      I wanna reply your message but it cant. i dont know how to reply your message. could you please give me your email address please.

       

      regards,

      shanty 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi shanty_bws

     

    The team has given your email address the ability to send private messages, you can open the private message Jemar_C sent and reply to it from the same screen. 

     

    If you need any other help feel free to create a new thread in the forum. 

     

    Thanks,

    Genreve