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SM8ACE's avatar
SM8ACE
Member
6 months ago

Amount received via Credit Card

Dear all learned member of the the community:   We have an issue with payments received via myob online (credit card ). Our customer paid three payments via credit card.  On receipt of these payme...
Earl_HD's avatar
Earl_HD
MYOB Moderator
6 months ago

Hi SM8ACE,

Thanks for the detailed rundown, this sounds tricky. Can you try to find the CR on find transaction? if it’s showing, open it and manually unallocate it from the invoice, then go to Bank transactions and match that now‑unallocated CR/payment to the bank feed. If it's not showing, you can manually record the transaction under Receive Money transaction. 

Regards,
Earl

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