Forum Discussion

Hubertien's avatar
Hubertien
Experienced User
3 years ago
Solved

Approving Bank Feeds with one payment for 2 items

Hello Community, I feel like a dummy on this. Not sure why but my bank feed is displaying a payment amount of $450.13 which actually comprises 2 individual payments, $6 and $444.13.   See screens...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi Hubertien 

     

    Thanks for those screenshots, You can delete the electronic payment which will put the Pay Bills transactions back in the Prepare electronic payments window. Then reprocess the electronic payment, select the correct bank account and tick both transactions so that they appear as one lump sum for matching with the bank feed. As payment has been made you don't need to save the bank file or upload to your bank.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hubertien's avatar
Hubertien
Experienced User

unfortunately that doesn't resolve the issue.

The $450.13 ( $444.13 and $6.00) where from the electronic clearing account.  MYOB1 pic

I then went into the Prepare Electronic Payments as instructed below and changed the date to the actual payment date MYOB 2 pic, but nothing is displayed so I can't tick the two Pay Bill transactons.

these have already been processed with a bank file and now have cleared out of this section.

 

Am I missing something here?

Still need help please.

 

 

 

 

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi Hubertien 

 

If you go to Find transactions>>Account tab and search by the electronic clearing account, can you see an electronic payment transaction or are those two Pay bills transactions still outstanding?

 

This screenshot shows the transaction as outstanding in the electronic clearing account:

 

 

This screenshot shows that an electronic payment has been created and cleared the amount from the electronic clearing account:

 

 

If an electronic payment has been created, click on the zoom arrow to open it and check the Pay from account is the correct bank account.

 

Please let me know how you go.

  • Hubertien's avatar
    Hubertien
    Experienced User
    3 years ago

    Hello Tracey,

    Sorry for the delay.

    I have followed your instructions through to...

    If an electronic payment has been created, click on the zoom arrow to open it and check the Pay from account is the correct bank account.

     

    The pay from account is incorrect, MYOB seems to default to one account that we don't use often and I have to manually change it to the one I actually want it to come from, guessing I missed it on this one.

    The bank statement says it game from an one account (OQ) and MYOB says it came from an another account (QORF).

    How do I change this to be the correct account?

    And will that separate the 2 individual payments ($6 and $444.13) so I can reconcile them against the correct individual transactions?  They appear in the bank feed as a single item of $450.13.

     

     

     

     

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      3 years ago

      Hi Hubertien 

       

      Thanks for those screenshots, You can delete the electronic payment which will put the Pay Bills transactions back in the Prepare electronic payments window. Then reprocess the electronic payment, select the correct bank account and tick both transactions so that they appear as one lump sum for matching with the bank feed. As payment has been made you don't need to save the bank file or upload to your bank.

       

      Please let me know if you need further help.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.