Bank Feeds Freezing When Approving

Hi, this frequently happens to us too. there will be a big red x cross on the "Approve All" button and then it feeezes. 

Thanks for that.

Hey Non-For-Profit,

You can give Sai’s suggestion a go with clearing your AccountRight cache since that often sorts out the freeze when approving bank feeds. If clearing the cache doesn’t stop it from happening, you can reach out to our team so they can check what’s going on for you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

Hi Doreen_P​, thanks for the suggestion. I've done that and it still crashes. There was only 1 cache file from this morning.

This is the error report, what else can we do?

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AccountRight Application Error Report

=====================================

Application Version: 2025.11.1.3

Application File Version: 2025.11.1.9

Incident Id: 726f4d93-bfaf-45e9-89f3-a986945eda98

Time: Friday, 30 January 2026 10:30:43 AM

Code:

System.ArgumentException

Message:

Parameter is not valid.

Stack Trace

----------------------------------------

1 : System.ArgumentException

----------------------------------------

System.ArgumentException: Parameter is not valid.

at System.Drawing!0x06000210!System.Drawing.Graphics.get_PageUnit() +0x0

at DevExpress.Utils.v17.1!0x0600120c!DevExpress.Utils.AppearanceObject.CalcDefaultTextSize(Graphics g) +0x1d

at DevExpress.XtraEditors.v17.1!0x060002ee!DevExpress.XtraEditors.ViewInfo.BaseControlViewInfo.CalcTextSizeCore(GraphicsCache cache, String text, Int32 maxWidth) +0x16

at DevExpress.XtraEditors.v17.1!0x060002e9!DevExpress.XtraEditors.ViewInfo.BaseControlViewInfo.CalcTextSizeCore(Graphics g, String text, Int32 maxWidth) +0xe

at DevExpress.XtraEditors.v17.1!0x060002e6!DevExpress.XtraEditors.ViewInfo.BaseControlViewInfo.CalcTextSize(Graphics g, Boolean useDisplayText) +0xe

at DevExpress.XtraEditors.v17.1!0x06000e6f!DevExpress.XtraEditors.ViewInfo.BaseButtonViewInfo.CalcTextBounds(Graphics gr) +0x0

at DevExpress.XtraEditors.v17.1!0x06000e58!DevExpress.XtraEditors.ViewInfo.BaseButtonViewInfo.CalcViewInfo(Graphics g) +0x7

at DevExpress.XtraEditors.v17.1!0x06000235!DevExpress.XtraEditors.BaseControl.UpdateViewInfo(Graphics g) +0x25

at DevExpress.XtraEditors.v17.1!0x06000d44!DevExpress.XtraEditors.BaseButton.OnPaintBackground(PaintEventArgs e) +0x0

at System.Windows.Forms!0x060011a9!System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer) +0x3d

at System.Windows.Forms!0x06001254!System.Windows.Forms.Control.WmPaint(Message& m) +0x192

at System.Windows.Forms!0x0600125e!System.Windows.Forms.Control.WndProc(Message& m) +0x368

at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e

at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0

at System.Windows.Forms!0x06006400!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0

at System.Windows.Forms!0x06006403!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e

at System.Windows.Forms!0x0600314e!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25

==========

MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1

MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1

MODULE: System.Drawing => System.Drawing, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a; G:d041593bf62b47989fafc08bfa97c2cf; A:1

MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:705b915100924d21bde2f5344b7a3325; A:1

----------------------------------------

Hi Non-For-Profit,

Thanks for providing the error log. Looking at it, this would need further assistance on the backend. Please reach out to our team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl