Forum Discussion

Hubertien's avatar
Hubertien
Experienced User
3 years ago

Approving Bank Feeds with one payment for 2 items

Hello Community, I feel like a dummy on this. Not sure why but my bank feed is displaying a payment amount of $450.13 which actually comprises 2 individual payments, $6 and $444.13.   See screens...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi Hubertien 

     

    Thanks for those screenshots, You can delete the electronic payment which will put the Pay Bills transactions back in the Prepare electronic payments window. Then reprocess the electronic payment, select the correct bank account and tick both transactions so that they appear as one lump sum for matching with the bank feed. As payment has been made you don't need to save the bank file or upload to your bank.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hubertien's avatar
Hubertien
Experienced User

Hello Tracey,

Sorry for the delay.

I have followed your instructions through to...

If an electronic payment has been created, click on the zoom arrow to open it and check the Pay from account is the correct bank account.

 

The pay from account is incorrect, MYOB seems to default to one account that we don't use often and I have to manually change it to the one I actually want it to come from, guessing I missed it on this one.

The bank statement says it game from an one account (OQ) and MYOB says it came from an another account (QORF).

How do I change this to be the correct account?

And will that separate the 2 individual payments ($6 and $444.13) so I can reconcile them against the correct individual transactions?  They appear in the bank feed as a single item of $450.13.

 

 

 

 

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi Hubertien 

 

Thanks for those screenshots, You can delete the electronic payment which will put the Pay Bills transactions back in the Prepare electronic payments window. Then reprocess the electronic payment, select the correct bank account and tick both transactions so that they appear as one lump sum for matching with the bank feed. As payment has been made you don't need to save the bank file or upload to your bank.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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