Just a quick message to say it appears my issue has been resolved sometime in the last few days. Maybe after the recent update? 31 transactions matched using the online portal in the usual 5 - 10 minutes. All is good for now, Thanks.
I recently discovered a solution to the slow bank feed problem.
First, eliminate the bank feed associated with the pre-matched transactions.
Locate the transaction and match once it has been removed. This time the match happens instantly.
Hi auth-aus,
The issue I posted was resolved several month ago and the process of matching transactions was back to normal for me. Not sure if it was an update but it was around the same time as an update.
Not sure I follow what 'eliminate the bank feed' means though? The problem was doing anything that had a list of transaction either full or filtered would take up to 30 seconds to display the list and often the steps trying to find a transaction/s to match would cause several long waits while the list of transactions was loaded or filtered.
Glad it's fixed for you and hopefully it's the fix for others too.
I'm glad the issue has been resolved for you. In my experience I found that by eliminating the prematched entries awaiting approval by selecting the X, and subsequently clicking on Find, the approval process becomes significantly fast.
Hi auth-aus,
Ahh, I see. Thats in the desktop app. This issue I reported was specifically for the online portal. IE: using MYOB in an internet browser. I see what you mean about slowness of approving matches in the desktop app though. At times it takes a while for the approval to be processed after clicking the button. Even though that feels slow it was so much quicker than when the online app was at it's slowest for me and it was the only workable solution I could use. Good you have found a solution because I can appreciate how tiring it is trying to do these tasks when slow processing is getting in the way. Have you tried the online app (internet browser veriosn) for bank feeds? I find it very quick particularily if you are matching payments received to multiple invoices or you have many sales for the same value to match to.
I am having the exact same issue as you!! Waiting 20-30seconds to match then half the time I have to re do it! So frustrating! It has been happening for months. How did you fix it please???
Please don’t click the Approve button. Instead, click the green arrow to open the transaction. Once the transaction opens, just click OK—the approval will happen automatically and without delay.
Hi auth-aus,
That sounds like the approve button is on the desktop version but this issue is specifically the online bank feed matching process which is a bit different to desktop. In the online bank feed matching screen there is a column called 'Match or Categorise' that indicates if there is a possible match to the bank transaction that the system found. In that column there is a drop down or expand button that opens up space to show the list of transactions the system thinks could be a match. The user then selects the correct transaction, receipts the paymetn and saves the match. It is the processing of the system showing the list that takes a long time to display and shows a loading spinning circle while the system 'thinks'. It's a bit like the find button on the desktop bank feeds except that the system has already done the finding and it can also search transactions without payment receipts to find possible matches. It's usually very quick and easy to use, but this slowness makes it tiring.
And, in Marissa's example, you complete the unusually long matching process, the system doesn't actually match it and you have to start again. It is very frustrating and time consuming when it has this issue.
Hi Marissa,
Sorry I can't help because I didn't actually do anything. It was just fixed one day. I think there may have been an update but not sure.
Confirming you issue is with the online version because online and desktop are different?
I was able to use the desktop version as a temporary fix. It does work differently to the online version but once you get used to how it works, it is quicker than waiting for the online bank feeds to find the transactions. The online version find suggested transaction matches that you select from even if you haven't prepared a receive payment transaction prior but.. The desktop version only finds transaction if the receive transaction has already been prepared prior. It's easy enough to process the receive payment transaction from the desktop bank feeds screen which then matches it too.
